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"Destination Branding and Image in Online Sources – A Content Mining Approach", Journal of Business Research, In Press .
"Environmentally Friendly Transport Mode Choices in the Holiday Context: The Role of Price, Comfort, and Time", Journal of Sustainable Tourism, In Press .
"Website Performance and Behavioral Consequences: A Formative Measurement Approach", Journal of Business Research, In Press .
"Extracting destination Representation and Competitiveness from Online Content", Journal of Information Technology & Tourism, vol. 13, issue 4, pp. 327-339, 2012 .
"Online Information Search: Differences between Goal-Directed and Experiential Search", Journal of Information Technology and Tourism, vol. 13, issue 3, pp. 239-257, 2012 .
"Analyzing Online Destination Representation: A City Tourism Benchmarking Exercise", 40th European Marketing Academy Conference, 2011 .
"Analyzing Product Performance and Image from User Generated Content-a Text Mining Approach", 20th Frontiers in Service Conference, Columbus, Ohio, USA, 2011 .
"Comparing Online Destination Image with Conventional Image Measurement-The Case of Tallinn", Information and Communication Technologies in Tourism 2011, Innsruck, Austria, 2011 .
"Extracting Brand Image from User Generated Content", 40th European Marketing Academy Conference, Ljubljana, Slovenia, 2011 .
"Scalable Annotation Mechanisms for Digital Content Aggregation and Context-Aware Authoring", 5th Latin American Conference on Human-Computer Interaction, Porto de Galinhas, Brazil, 2011 .
"Trustworthiness of Online Channels in Goal Directed and Exploratory Search Tasks", Journal of Travel Research, vol. 50, issue 4, pp. 378-391, 2011 .
"How Hedonic and Utilitarian Service Attributes Moderate the Effect of Antecedents on Service Quality", 39th European Marketing Academy Conference, 2010 .
"How Communication Modes Determine the Perceived Value of a Website", Information and Communication Technologies in Tourism 2010, Lugano, Switzerland, Springer, 2010 .
"Implicit Measurement of Customer Perceptions: Leveraging Text Mining for Market Research", Frontiers in Service Conference, 2010 .
"Tourism Website Performance: A Formative Measurement Approach", 39th European Marketing Academy Conference, 2010 .
"Designing the Ideal Undergraduate Program in Tourism: Expectations from the Industry and Educators", Journal of Travel Research, vol. 48, pp. 106-121, 08/2009.
"An Analysis of Corporate E-Mail communication as part of Airlines’ Service Recovery Strategy", Journal of Travel and Tourism Marketing, vol. 26, issue 2, pp. 156-168, 2009 .
"Cultural Heritage Shaping Online Destination Image Over Time", European Cities Marketing Annual Conference & General Assembly, Events and Meetings in the City, 2009 .
"Differences in Web Site Preferences Based on the Information Search Task: Findings form a Goal Directed and Exploratory Search Setting", 38th EMAC, Nantes, France, 2009 .
"E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry", ENTER 2009, vol. 2009: Springer, pp. 369-380, 2009 .
"Situational Factors of Drivers of Mobile Service Consumption", 38th EMAC, Nantes, France, 2009 .
"Analyzing News Media Coverage to Acquire and Structure Tourism Knowledge", Information Technology and Tourism, vol. 10, issue 1, no. 1, pp. 3-17, 2008 .
"Acquisition and Relevance of Geotagged Information in Tourism", Information and Communication Technologies in Tourism (ENTER 2008), Innsbruck, Austria, Springer, pp. 545-555, 2008 .
"Compensation Models for Interactive Advertising", Journal of Universal Computer Science, vol. 14, issue 4, pp. 557-565, 2008 .
"Coupons Going Wireless: Determinants of consumer intentions to redeem mobile coupons", Journal of Interactive Marketing, vol. 22, issue 3, pp. 23-39, 2008 .